Connect ServiceNow to Everything That Matters
What We Build
Virtuxient has delivered production integrations across a wide range of enterprise platforms and protocols. Every integration we build is architected for reliability, maintainability, and security — not just for initial functionality.
REST API Integrations
Bidirectional data exchange using ServiceNow Scripted REST APIs and outbound REST Messages. Full support for OAuth 2.0, API key, and certificate-based authentication.
Jira (two-way incident/ticket sync), Salesforce (account and case data), Azure DevOps, Falaina, ServiceDesk Plus, Zendesk, PagerDuty
SOAP Web Services
Legacy enterprise system integration using ServiceNow SOAP-based web services for systems where REST is not supported.
SAP, Oracle ERP, legacy ITSM platforms, HP Service Manager, Maximo
MID Server Integrations
Secure connectivity to on-premises systems through a ServiceNow MID Server, enabling integrations without exposing internal systems directly to the cloud.
Active Directory / LDAP (user provisioning and group sync), on-premises databases, network monitoring tools
Identity & SSO
SAML 2.0 and OAuth-based single sign-on integrations and automated user provisioning from identity providers.
Azure Active Directory / Microsoft Entra ID, Okta, ADFS, OneLogin
Security Tool Integrations
Threat intelligence feed ingestion, SIEM alert routing into ServiceNow Security Operations, and vulnerability scanner data import.
Microsoft Sentinel (delivered), Splunk SIEM, CrowdStrike, QRadar, Tenable
CMDB Enrichment
Automated population of CMDB configuration items from cloud and infrastructure discovery sources, plus reconciliation with existing records.
AWS (EC2, RDS, S3 discovery), Azure, VMware vCenter, Maximo, HP ITSM CMDB migration
Import Sets & Transform Maps
Bulk data migration and ongoing synchronization using ServiceNow Import Sets with Transform Maps for complex field mapping, coalesce logic, and data cleansing.
HR system onboarding data, procurement system asset records, legacy CMDB migrations
How We Deliver Integrations
- Discovery: We map your current data flows, system dependencies, and integration requirements. We identify data ownership, volume expectations, and error handling requirements before architecture design begins.
- Design: We produce an integration architecture document covering: endpoint design, authentication mechanism, data transformation logic, error handling and retry strategy, monitoring and alerting approach. This is reviewed and approved before development begins.
- Build: Development follows ServiceNow best practices: all integrations are scoped, all credentials are stored in ServiceNow Credentials (not hardcoded), and all outbound calls include proper error logging.
- Test: We test in a development instance before production. Test coverage includes: happy-path scenarios, error and exception scenarios, volume/load scenarios, failure recovery testing.
- Documentation & Handover: Every integration we deliver comes with a technical specification document, an operations runbook, and a troubleshooting guide. Your internal team should be able to maintain it without calling us for routine issues.
- Post-Launch Monitoring: For the first 30 days after production cutover, we monitor integration logs and resolve any issues at no additional charge.
Integration complexity ranges from a simple REST connection to a multi-system enterprise data mesh. A 30-minute scoping call with our integration architects will give you a realistic picture of the effort, approach, and cost – before you commit to anything.