ServiceNow Redefines CRM with Unified Platform
The People Behind Your ServiceNow Success
We are a certified ServiceNow consulting partner built around one belief: technology only creates real value when the right expertise stands behind it. Since 2019, Virtuxient has helped enterprises across India, the Middle East, and global markets get measurably more from the Now Platform.
Our Story
Virtuxient was founded in Noida in 2019 with a straightforward thesis: enterprises were under-investing in certified ServiceNow expertise and over-paying for generalist IT consultancies that treated the platform as just another ticketing tool.
We started with a small team of certified architects and a single client relationship. Over the next five years we delivered more than 50 projects – spanning ITSM, ITOM, SecOps, GRC, CSM, HRSD, and custom application development – for clients including KPMG, ISG, Mastek, Bahwan CyberTek, Infovision, and Cloud Analogy.
Today our team includes 1 Delivery Director, 4 certified ServiceNow Architects, and 11 mainline platform certifications. We cover every stage of the ServiceNow lifecycle – from strategy and roadmapping through to custom application development and ongoing managed support.
What has not changed since day one is our approach. Every engagement is architect-led. We never over-promise on timelines. We document everything. And we stay involved after go-live – because that is when the real work of making a platform perform begins.
What We Do
Technology can be complicated, but we’ve seen it all before and can help you with any IT issue.
Who We Help?
Our vertical solutions expertise allows your business to streamline workflow, and increase productivity.
Why Choose Us
We have a proven process to help you move your business forward and we’re with you every step of the way.
What We Stand For
Certified expertise, not inflated headcounts. Every consultant we field holds active ServiceNow certifications. We do not staff projects with junior developers to hit a headcount number and bill the hours.- Architect-led delivery. Every Virtuxient engagement is designed and overseen by a certified ServiceNow Architect. That means the decisions that matter – data model, integration architecture, scoping strategy – are made by someone who has done it before in a production environment.
- Honest conversations, always. We tell clients what is achievable before a project starts. If your timeline is unrealistic, we will say so. If a requirement will create technical debt, we will flag it. Difficult conversations early are far less expensive than surprises at go-live.
- Long-term relationships over transactional engagements. More than 80% of our revenue comes from clients who have engaged us across multiple projects. That retention figure is the most honest indicator of the quality of our work.
- Outcome accountability. We measure every engagement against the business outcomes agreed at the outset – not against hours billed or support tickets closed.
Our Commitment to Every Client
- Before the project starts: We invest time in understanding your environment, your team, and your goals before we commit to a scope or a timeline. A poorly scoped project harms both of us.
- During delivery: You will have a named architect and project lead throughout your engagement. Not a rotating roster of consultants. The person who designed your solution is the person who builds it.
- After go-live: We do not consider a project complete when the implementation closes. We provide post-launch support, platform health reviews, and continuous improvement services – because the ROI from ServiceNow compounds over time when it is managed properly.
- Transparency: We use shared project dashboards and weekly status updates. You will always know where your project stands – including when it is behind schedule.
What Drives Us
Our mission is to turn ServiceNow investments into genuine, measurable business advantages. We achieve this by combining certified technical depth with an unwavering focus on client outcomes – not just on successful go-lives.
Where We Are Headed
To become the most trusted ServiceNow partner for enterprises in India and the Middle East – recognized not for our headcount, but for the quality of our architecture decisions, the reliability of our delivery, and the longevity of our client relationships.
Our History
2019 - Established
Founded in Noida with a focus on ServiceNow consulting, starting with ITSM and Service Portal implementations for mid-market and enterprise clients.
2019 - 2020
Delivered first enterprise projects across ITSM and PPM modules. Established our architect-led delivery model with certified architects overseeing every engagement from design through deployment.
2020 - 2022
Expanded into ITOM, SecOps, and GRC module implementations. Delivered complex REST integrations (Active Directory, Falaina, Jira) and custom application development for clients including Cloud Analogy and Salesforce Crest Consulting Partner.
2022 - 2024
Grew our staff augmentation practice with senior Solution Architect placements. Delivered SecOps and GRC projects for a global defense cybersecurity client and complex CSM deployments with MS Sentinel and Azure AD integrations.
2024 - Present
Crossed 50 projects delivered. Expanded client roster to include KPMG, ISG, Mastek, Infovision, and Nihilent. Actively building the ‘Built with ServiceNow’ product co-development practice. Serving clients across India, UAE, and international markets.
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Years of ServiceNow Expertise
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Certified ServiceNow Architects
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Client Satisfaction Rate
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Mainline Platform Certifications
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Enterprise Projects Delivered
Trusted by Organizations That Expect More
Our client list includes global consultancies, specialist technology firms, and enterprise organizations across industries where getting ServiceNow right is not optional. A selection of the organizations we have worked with:
Virtuxient transformed our ITSM and ITOM from the ground up. Their team went far beyond a typical vendor relationship – they acted as genuine strategic partners invested in our long-term success.
The CSM portal Virtuxient built has had a direct, measurable impact on our customer satisfaction scores. Delivered on time, on budget, and – in every respect – beyond what we expected.
When we needed certified ServiceNow developers fast, Virtuxient delivered. Their people integrated with our team immediately and were contributing meaningfully from their very first day.
Want to See How We Work?
A 30-minute conversation is enough to understand whether Virtuxient is the right partner for your project. No sales pressure, no lengthy qualification process. Just an honest conversation about what you need and whether we are the right fit to deliver it.
